Free Standard Shipping on Orders of €149 or More
We ship our jewelry from Germany via DHL and GLS. All shipments are insured and include tracking. Additional shipping options may be available depending on the destination country.
Available shipping methods and their respective costs are displayed at checkout. Additional charges may apply for alternative shipping methods such as DHL Premium or Express.
| Destination Country | Shipping Time |
|---|---|
| Germany | 1–2 Business Days |
| Denmark | 2–3 Business Days |
| Finland | 3–5 Business Days |
| Netherlands | 2–3 Business Days |
| Switzerland | 2–4 Business Days |
| Spain | 3–4 Business Days |
The shipping times listed above refer to transit time only and do not include the applicable processing or production time.
In-Stock Items
In-stock jewelry is typically processed and shipped within 1–2 business days after payment has been received. During periods of high order volume or under exceptional circumstances, processing may occasionally take a little longer.
Orders are generally not dispatched on weekends or public holidays.
Made-to-Order Items
Jewelry made to order typically requires 3–5 weeks for production. The estimated production time is indicated on the respective product page.
As production involves multiple manufacturing stages and each piece undergoes quality control, actual production times may vary. In rare cases, unforeseen complications, necessary adjustments, or the need to remake an item may result in longer production times.
For individually customized pieces, production times may vary depending on the complexity and scope of the requested design.
You can check the current status of your order at any time through your customer account or the link provided in your order confirmation. There, you can find updates on the processing or production status of your order, including any potential delays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
If your order does not arrive within the expected timeframe, please contact us at support@theicetruck.com.
No additional import duties or customs charges apply to deliveries within the European Union.
Orders shipped to Switzerland are sent DDU (Delivered Duty Unpaid). Any applicable import taxes, customs duties, and customs clearance fees are the responsibility of the recipient and are generally collected directly by the shipping carrier. We have no control over the amount of these charges.
Order Changes & Cancellations
Once your order is placed, changes or cancellations are not possible for fast dispatch times. If there is an error in your delivery address, contact us at support@theicetruck.com right away.
Unavailable Items & Refunds
If, after placing your order, an item cannot be supplied from our existing stock or through new production, we will inform you accordingly.
Store credit may be issued for unavailable items. Refunds for unavailable items will be issued upon request.
Delivery Delays & Liability
The estimated delivery times provided are based on previous experience and should be regarded as estimates. The Icetruck is not liable for delays.
Regarding packages that are marked delivered by the carrier, either DHL or GLS, The Icetruck is not liable for lost packages. We can gladly open a claim with the responsible carrier and start an investigation, our Customer Service team will decide whether we’ll replace/refund your order or not.
Fraud Prevention
The Icetruck reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to the proper authorities.
