Materials

Cubic Zirconia

This item features 5A+ Cubic Zirconia Stones, which are a cost-effective and luxurious option for our Iced Out Jewelry, providing a perfect combination of quality and affordability.

PVD Gold Plated

We use the highest quality materials in our proprietary finishing process to ensure maximum durability. This piece comes dipped in five layers of real gold, giving it the same look and feel as solid gold pieces.

Shipping Information

Shipping & Delivery

Free Standard Shipping on Orders of €149 or More

We ship our jewelry from Germany via DHL and GLS. All shipments are insured and include tracking. Additional shipping options may be available depending on the destination country.

Shipping Costs & Delivery Times

Available shipping methods and their respective costs are displayed at checkout. Additional charges may apply for alternative shipping methods such as DHL Premium or Express.

Destination Country	Shipping Time
Germany	1–2 Business Days
Denmark	2–3 Business Days
Finland	3–5 Business Days
Netherlands	2–3 Business Days
Switzerland	2–4 Business Days
Spain	3–4 Business Days

The shipping times listed above refer to transit time only and do not include the applicable processing or production time.

Order Processing & Production Times

In-Stock Items

In-stock jewelry is typically processed and shipped within 1–2 business days after payment has been received. During periods of high order volume or under exceptional circumstances, processing may occasionally take a little longer.

Orders are generally not dispatched on weekends or public holidays.

Made-to-Order Items

Jewelry made to order typically requires 3–5 weeks for production. The estimated production time is indicated on the respective product page.

As production involves multiple manufacturing stages and each piece undergoes quality control, actual production times may vary. In rare cases, unforeseen complications, necessary adjustments, or the need to remake an item may result in longer production times.

For individually customized pieces, production times may vary depending on the complexity and scope of the requested design.

Order Status & Tracking

You can check the current status of your order at any time through your customer account or the link provided in your order confirmation. There, you can find updates on the processing or production status of your order, including any potential delays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If your order does not arrive within the expected timeframe, please contact us at support@theicetruck.com.

Taxes & Import Duties

No additional import duties or customs charges apply to deliveries within the European Union.

Orders shipped to Switzerland are sent DDU (Delivered Duty Unpaid). Any applicable import taxes, customs duties, and customs clearance fees are the responsibility of the recipient and are generally collected directly by the shipping carrier. We have no control over the amount of these charges.

Additional Shipping Terms & Conditions

Order Changes & Cancellations

Once your order is placed, changes or cancellations are not possible for fast dispatch times. If there is an error in your delivery address, contact us at support@theicetruck.com right away.

Unavailable Items & Refunds

If, after placing your order, an item cannot be supplied from our existing stock or through new production, we will inform you accordingly.

Store credit may be issued for unavailable items. Refunds for unavailable items will be issued upon request.

Delivery Delays & Liability

The estimated delivery times provided are based on previous experience and should be regarded as estimates. The Icetruck is not liable for delays.

Regarding packages that are marked delivered by the carrier, either DHL or GLS, The Icetruck is not liable for lost packages. We can gladly open a claim with the responsible carrier and start an investigation, our Customer Service team will decide whether we’ll replace/refund your order or not.

Fraud Prevention

The Icetruck reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to the proper authorities.

Our Guarantee

At Icetruck, we are dedicated to delivering the highest quality jewellery, which is why we provide a Lifetime Guarantee for all jewelry purchases.

If your product arrives damaged or shows any manufacturing defects, our guarantee allows for a one-time replacement - free of charge.

Please note that our guarantee does not cover any damage caused by the user, such as scratches or accidental breakage.

Lost or stolen items are not covered by our guarantee. More Information.

Fast & Tracked Shipping

Lifetime Warranty & Easy Returns

Flawless Zirconia and Moissanite

Excellent Craftsmanship